RETURNS AND EXCHANGES

 

 

SECTION 1 - RETURN POLICY

Green Lifestyle Boutique, LLC will accept qualified, unopened, unused products in original packaging within 15 days from the date which the order was placed, for a refund of the purchase price. All sales are final on consumable products therefore they do not qualify for return. 

 

SECTION 2 - DAMAGED ITEMS

If you receive a damaged item, the issue must be reported to customer service within 72 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for the exact item purchased, unless the item is no longer available. If the item is no longer available, we will send an identically priced replacement item after customers written approval or we will provide credit for the initial item purchase amount.

 

SECTION 3 - RETURN PROCESSING

In order to return a product, you must contact Ann@HelloGreenLife.com and submit a return merchandise authorization (RMA) request. If the item is damaged or defective, please email pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.